Few dealerships can say they've been earning community trust since 1902, but that's exactly the story behind Suttle Motors. For over 120 years, Peninsula drivers have returned to our GMC and Buick dealership in Newport News because they know what to expect: honest people, exceptional service and an experience that puts their needs first. The reviews below reflect what generations of customers have found when they walk through our doors.
Top-Rated Sales Experiences at Suttle Motors
Buying a vehicle should feel good, and that's the standard our sales team holds itself to every single day. Peninsula drivers shopping our new GMC and Buick inventory consistently describe a process built on transparency, patience and zero pressure. Holly S. captures it well: "From the moment I walked in, the team was welcoming, professional and genuinely helpful. They took the time to understand what I was looking for and made the entire process feel easy and stress free. Every question I had was answered clearly, and I never felt pressured at any point." (Google Review)
That no-pressure philosophy resonates just as strongly with seasoned car buyers. Bruce W., who describes purchasing his 2025 XT6 as his 18th new car, put it plainly: "I was expecting the normal BS buying a new car. However I was pleasantly surprised when the saleswoman was my sales helper -- I do not call her a sales person because she did not push. She only answered my questions as asked with straight forward English, not typical car sales person responses." (Google Review)
The same experience carries through to financing. Kelli B. shares, "I purchased a new GMC Sierra from the salesman. It was one of the most pleasant buying experiences I've ever had. The salesman was very genuine and upfront about the whole process. Best of all he was not pushy... The finance manager was also very pleasant to me. Paperwork did not take more than about ten minutes." (Google Review)
Serving Local GMC Drivers in VA
The Suttle Motors reputation extends well beyond Newport News. Shoppers searching for a trusted GMC or Buick dealer near the Hampton Roads area have discovered that distance is no obstacle when the experience is right. Kai S. purchased a pre-owned SUV from roughly eight hours away and shared: "Despite the distance, the salesman went above and beyond to facilitate a virtual inspection through FaceTime... the flexibility and trust established were noteworthy. On the day of car delivery, one key didn't work, but Suttle Motors allowed us to order a replacement locally, covered the costs, and ensured it was programmed. The online car buying experience was new for me, but everything went smoothly." (Google Review)
Our Newport News location on I-64 also makes us a natural choice for military families, with remote purchase and delivery options available for service members and lifetime state inspections on all vehicles sold.1 Explore our used cars for sale to find a quality pre-owned vehicle, no matter where you're starting from.
Suttle Motors Service Department Reviews
Our GMC service department carries the same standard of honesty and care that has defined Suttle Motors for over a century. Whether it's routine Sierra maintenance or an unexpected Envista repair, drivers trust our team to communicate clearly, act with integrity and get the job done right.
Alexa S. came in stressed after a difficult situation with her GMC Yukon Denali, but left with a completely different outlook: "The service advisor completely turned the experience around. He was professional, attentive, and actually cared about getting everything handled the right way. He kept me updated throughout the entire process... It's rare to find someone in service who communicates this well and takes real ownership." (Google Review)
Danny C. tells a story that speaks volumes about how our team handles accountability: "I took it in back in November 2024 for an oil change and for bad vibration over 70 MPH... Within an hour he called me to explain I needed new tires... He explained it could be a complete front end issue, or it could be something that went wrong on their end. Sure enough, he called me later in the afternoon on 2/25 and said that their machine had an issue with my vehicle and that it was on them to take care of the issue. Less than an hour later I had 2 new front tires and a detailed explanation of what happened. All of this cost me nothing." (Google Review)
Even out-of-town drivers have come to rely on our service team in a pinch. Tim T. experienced a thermostat failure on his 2018 GMC Canyon while vacationing on the Peninsula and contacted Suttle Motors that same morning: "The service advisor spent time talking with us, explained what could be scenarios and options... They in-processed the vehicle right away... He had contacted the extended warranty company and everything was cleared with them to move forward with repair. That afternoon we were contacted and the truck was ready to go... I can't thank them enough for being so open with communication, honest, knowledgeable, and efficient." (Google Review)
Jordan S. adds: "When I arrived at Suttle, I was greeted promptly... The service advisor was phenomenal and had my vehicle back to me within a week. I not once felt as if I was in the wrong hands. I will continue to bring my vehicle to Suttle and nowhere else!" (Google Review)
Why Newport News Drivers Choose Suttle Motors
Our customers come back and they bring their friends and family because Suttle Motors offers things you simply won't find everywhere. We're one of the nation's first CarBravo Certified Dealers, holding the highest standards for pre-owned vehicles. Our 5,000-square-foot parts department keeps genuine OEM parts in stock, and our shop features up to 11 paint booths for faster turnaround and quality results. We're also a KBB® Instant Cash Offer Dealer that will match any CarMax® offer, so you can trust you're getting a fair price for your trade.
Our EV Certified team handles both sales and service for electric vehicles, with on-site fast-charging stations ready when you need them. Extended warranties are available up to 150,000 miles, and our dedicated Lease Return Center makes it easy to return, buy or upgrade your lease -- regardless of where you originally leased. From our first-of-its-kind Oldsmobile franchise in 1934 to the forward-looking EV services we offer today, Suttle Motors has always evolved to meet what Peninsula drivers need.
Trusted Car Dealership in Newport News, VA
Visit Suttle Motors today and discover why local drivers have trusted our family for over 120 years. From our convenient I-64 location to our commitment to community involvement, we're here to serve your automotive needs with the personal attention only a family-owned business can provide.
If you've recently purchased a vehicle or visited our service department, we'd love to hear about your experience. Your feedback helps future Peninsula drivers know what to expect and helps us continue raising the bar. Please take a moment to leave us a review -- it means more than you know.
Ready to see it for yourself? Browse our new GMC and Buick inventory or contact us to speak with a member of our team. We look forward to welcoming you.
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