Our Reviews

Shelby was the young lady who took care of us. I say take care of us because she kept us informed and explained everything to us including the process down to the smallest detail. She was happy to do that. She even gave us a probable time the car would be ready and delivered it on time. She was very kind and considerate. Many people could learn a lot about customer service from this young lady. It’s obvious she knew what she was doing. I will keep coming back to have my car fixed at suttle. Thank you Shelby.

Always have had a positive experience at Suttle Motors. Ronda our Gold team executive is fabulous! She is super great at knowing exactly what is needed to keep our vehicles road worthy. Thank you for keeping us safe on the roads.

Timely service in and out

Perry, as always, took great care of my van work. He’s the prime reason I bring all of my vehicles to Suttle which includes my immediate family.

The waiting room was spacious, there was free coffee available (and snacks and wifi), and my Orange Team specialist recommended some services for me that were performed in less time than expected.

As always greeted with respect and great work with the men and women behind the scenes. Keep up the good work. Merry Christmas and Happy New Year to all.

Perry is the best

Perry always goes above and beyond to ensure our vehicle is well taken care of. He’s super friendly, reliable, and truly an asset to your company. Excellent service every time!Thank you - Bonnie

Two and a half hours to get oil change and tire rotation. If I had known they were short handed I would have resceduled. But we live in Smithfield over 50 minutes away

Quick and professional service

Took me early and completed quickly. Well treated by orange team lead.

Exceptional Car-Buying Experience at Suttle Motor GMC! I had an outstanding experience at Suttle Motor GMC and couldn’t be happier with my new 2026 GMC Terrain. From the moment I arrived, the staff was friendly, professional, and welcoming. Michael Williams was absolutely fantastic to work with. He was knowledgeable, patient, and truly listened to what I was looking for. There was never any pressure—just honest answers and helpful guidance throughout the entire process. Michael made sure everything was clearly explained and worked hard to ensure I was comfortable and confident every step of the way. The purchasing process was smooth, transparent, and efficient. My new Terrain was spotless, well-prepared, and exactly as promised. It’s clear that customer satisfaction is a top priority at this dealership. I highly recommend Suttle Motor GMC—and especially Michael Williams—to anyone looking for a stress-free, professional, and enjoyable car-buying experience. I will absolutely return for future purchases and service!

Ronda, my service manager, is fantastic. Always takes great care of me.

Ronda McLean and her Gold Team are excellent! They do what they’re supposed to do, timely and professionally.

The car looks good and the oil has been changed. Thomas let me know when the car was ready for pick up. I appreciate the great customer service and being able to drop the car off overnight.

On time, pleasant, and professional.

Great staff

Car was taken in promptly at appointment time, preselected items to be covered already in system. waiting room busy but warm. Car ready in under 1 hour

My experience with Suttle has always been amazing. Perry was great help with my truck with keeping me updated on everything and understood what I wanted and needed done to my truck. I will be using them for all my maintenance needs that I cannot perform myself.

Always excellent service

As always, great service and being kept informed.

Green Team service rep was awesome 👌. Good to see he cares about providing top notch services.

The repair was done very quickly. Very good service

Professional service as always! Thanks for taking great care of my vehicles! You guys are the best! Thanks!

Great job Perry

Our first visit at the service department for an oil change, so a little confusing at first but the over experience was good.

All I can say is everyone I’ve meet treated me like family and I wouldn’t go anywhere else for a car or car repair. I especially enjoy Perry from the silver team. He’s always truthful with me about my vehicle and always steers me in the right direction and always helpful.. the best part of my day was meeting Mr. Suttle’s who stuck to his word and looked out for me HE REALLY MADE MY DAY. My sales person Mr. Ward was very nice to me and treated me with respect and explain everything to me about getting into another vehicle. I really enjoy Suttle Motors its my favorite place to SHOP sincerely. Dainer White.

Friendly staff. Timely service. Comfortable waiting area.

Service was exceptional, however picking up the vehicle was a little sloppy. Upon entering the service area, I first proceeded to the Blue team, who said I was being helped by another team (Pink?), then that team looked me up and said I was with the gold team. All said, it took me 20 mins to pickup my truck waiting for agents to figure out who had my truck. Very unprofessional and a bad look for GMC.

Shelby was the young lady who took care of us. I say take care of us because she kept us informed and explained everything to us including the process down to the smallest detail. She was happy to do that. She even gave us a probable time the car would be ready and delivered it on time. She was very kind and considerate. Many people could learn a lot about customer service from this young lady. It’s obvious she knew what she was doing. I will keep coming back to have my car fixed at suttle. Thank you Shelby.

I was referred to Suttle Motors by a past employee, who had done some work on my car. Because my car was idling abnormally, he advised me to get a Carbon Clean service because of the amount of build-up in the engine area. I was promptly greeted and introduced to the Service Advisor (Shelby Mitchell). After explaining the situation, I was given a quote and agreed to have a 3Tier Induction Service done and pulled my auto in (NO appointment and NO waiting). I was also advised of some other work that needed to be done. The service was promptly completed within one and a half hours. I am extremely satisfied with the whole two or so hours experience.

Setting up my appointment for my vehicles issue was a breeze. Lizzy was filling in for Rhonda's gold team and did an amazing job. They were fast to diagnose and fix my issue. I was kept up to date the whole time. As always, amazing! This is why we keep coming back

I did feel like I was there too long for a tire patch. The rep explained that most of my wait was them waiting on Warranty services.

We were impressed that our sales representative Melvin listened to our needs and suggested the model that best suited us. Suttle provides a professional purchasing experience. Before driving our new 2026 Buick off the lot, our representative very patiently explained the driving features indicated on the dashboard. We are very happy with our decision.

Satisfied.

Was greeted promptly as soon as I drove in the service lanes. My truck was taken back to the service department within minutes. Today’s 5,000 mile maintenance was completed in less than an hour. Very impressive.

Vehicle shopping experience was pleasant from the start. Our sales rep, Mr. Melvin Dawson, listened to our requirements before suggesting a vehicle that would suit our needs. He was on the money the first time. He introduced us to the vehicle, laid out the leasing procedure, and then showed us around the facilities--lounge, service dept, etc. We were very impressed, pleased with the customer service from the sales team and the setup for future service of the vehicle.

Great Service

As always very professional, respectful, helpful and friendly. I am not mechanically inclined, however I have never been spoken down to or treated in a derogatory manner. Ronda is very kind and I never have to wait long for an appointment.

Rhonda and her team are always top notch!

GMC did a great job on my truck. Thank you for the continued excellence Gold Team !!!

Excellent service & Ronda is a terrific Service Advisor!!

As always Rhonda and team always take care of my vehicle and me. They listen and actually advise. Big help navigating both the service needed and ensuring I have a safe ride!

I have purchased many vehicles in the past, and I can confidently say that my experience working with Shane was the best I’ve ever had. During my two visits to the dealership, he was consistently prompt, attentive, and thorough in addressing all of my questions. At no point did I feel pressured, and I greatly appreciated his knowledge and professionalism. Shane took the time to understand my concerns and timeline, which made the entire process smooth and straightforward. In the end, we were able to come to an agreement on both the truck and the financial terms. Overall, it was an outstanding experience. Thank you, Shane.

Went in for state inspection, easy no problem s.

Mark was very pleasant to work with as was everyone else we encountered during the transaction. I also appreciated the fact they respected my budget and didn't continue to push "extras" like so many dealerships do.

Ronda's Gold team is the best. Fast service with a smile.

Great job as usual

Perry is just the best!

Service Advisor kept in constant communication about my vehicle and went above and beyond with customer service . And my technician always makes sure all issues are taken care

Thomas and the Green Team did an excellent job with my scheduled service. He has taken care of my vehicle as if it were his own; he is very proactive in his communication and explains everything thoroughly when discussing repairs. He works hard to get me in and out as quickly as possible.

When I arrived with my vehicle, the maintenance team told me what type of maintenance will be performed on my vehicle, and during the maintenance process I was provided with an update on the progress of my vehicle. Once my vehicle was ready, they came and explained everything that was done.